Frequently Asked Questions
General Service Questions
What is my e-mail address? Does my GCFN.ORG e-mail address also receive e-mail at
For subscribers of our end-user e-mail (users who do not have their own domain(s)), your e-mail address is in the format USER@gcfn.org
(where USER represents your account name). The system may (on a case by base basis) also accept e-mail to USER@freenet.columbus.oh.us and deliver it to your
account. End-user solutions should be expected to work reliably only
for those two account formats.
E-mail addresses in the format USER@wdyllc.com will not get to your
account. Addresses in that domain are used by WDY Enterprises, LLC.
Why do you charge for technical support?
The business model for our end-user services are based on "no
frills." We don't have a sufficient margin built into our pricing to
cover giving technical support away. Most people don't need
significant technical support after setup anyway, so why should you
pay for a capability you probably won't use after the first year, when
you only need it once in the beginning? Using a "pay as you go" model
for support means that individuals who need or use more technical
support pay for it, and individuals who don't need or use technical
support don't. It seems more fair to do that.
How do I change my password?
You can change your password from the accounts preferences page, http://wdyllc.com/preferences/.
How do I configure my e-mail client to work with WDY Enterprises?
Take a look at our support pages.
Why can't I send and/or receive e-mail using Microsoft Outlook or Outlook Express?
This is typically caused by a misconfiguration of your e-mail
program. The short answer is that, in order to send e-mail, you must
(1) use an appropriate alternative port, (2) you must use encryption
for your SMTP transaction, and (3) you must provide authentication
credentials to the server. In order to do this in either Outlook or
Outlook Express, you must have correct settings on the advanced
properties tab of your e-mail account. Our support website provides
configuration guides for current versions of Microsoft Outlook
Express and Microsoft Outlook.
Please note that we recommend against the use use of
Microsoft Outlook or Outlook Express for e-mail due to unpredictable
and unannounced changes in encryption behavior that have been tracked
to automatic updates. Our recommended e-mail platform is Mozilla
Money and Resource Questions
Should I include sales tax with my service agreement?
an information page posted by the Ohio Department of Taxation, any
time the listed Subscriber is an Ohio business, or payment for
Services comes from an Ohio business entity, the payment needs to
sales tax for where you USE the service. When Services are being
provided to an individual, the transaction does not appear to be
taxable. Work with us on this -- if you're a business, we can look up
the appropriate tax rate (6.75% in Franklin County, OH) by your
zipcode or the county in which you do business.
Can you make a charitable donation to WDY Enterprises?
As much as it sounds like we're a non-profit, WDY Enterprises is a
for-profit Ohio Limited Liability Company. Any donations you wish to
make aren't deductable.
Can you volunteer with WDY Enterprises?
We don't really have a plan for managing volunteer efforts, but contact us and we can look into it.