Configuration of Microsoft Outlook 2003

Images may vary slightly from platform to platform (these images were captured on Windows XP; there may be both cosmetic and substantive navigation differences on other platforms).


As of Monday, November 28, 2005, Microsoft Outlook is not a recommended platform for e-mail with WDY Enterprises. While we will continue to fully supported Outlook because of its high level of market penetration, we recommend the use of Mozilla Thunderbird for e-mail with WDY Enterprises.

1. Setting up the account

First things first. Start creating an account. If you're already using Outlook, you'll find the option to create and modify your e-mail account on the "Tools" menu as "Account Options." Depending on what you're doing, you may edit an existing e-mail account, or you may need to create an entirely new account.


If you're using Outlook for the first time, you should go ahead and create a new e-mail account.


2. Confirm you want to configure an e-mail account

You may be prompted to confirm that you really want to configure a new account. If you're asked this question, the answer is "yes."


3. Set server type

We recommend that you use POP or POP3 with e-mail at IMAP mail is also available, but we leave its use as an exercise to the reader; one should only use IMAP if one already understands how to use it effectively. While its use is permitted, the use of IMAP without proper care and training is likely to result in lost or misdirected mail.


Note that WDY Enterprises does not operate a Microsoft Exchange Server, nor does it support the use of Outlook in HTTP retrieval mode (to use web-based e-mail, use a web browser).


4. Internet E-mail Settings

Your incoming mail server should be set to "", and your outgoing SMTP server should also be set to "". You can set your name to be anything you want, but be aware that what you put there will be what's actually going to be on every e-mail you send.


Don't get your username or e-mail address wrong. If you set your username incorrectly, you won't be able to retrieve mail--repeated incorrect logins look like brute force Internet attacks: we watch this pretty closely and may even temporarily block access from IP addresses that send lots of incorrect logins in a short period of time. Depending on the circumstances, sending e-mail that can't be responded to (with an incorrect e-mail address) may be perceived as an attempt to violate the terms of your user agreement with WDY Enterprises.


You should click on the "More Settings" button to go on, because there are more settings which need to be set.

5. More Settings - Outgoing Server

WDY Enterprises e-mail servers will only allow you to send mail if you provide authentication. You should use the same settings as your incoming server.


6. More Settings - Advanced

WDY Enterprises outgoing (SMTP) e-mail servers support encrypted connections, but unfortunately, Microsoft Outlook has historically changed behavior of this feature from version to version and update to update. As a result, the behavior of different versions of Outlook can be dramatically different. The table below shows possible settings which may work (in order of how frequently it works as expected):

Outgoing server (SMTP)Encrypted connection
587 (best)not required
25not required
If you are unable to send e-mail using port 25, port 465 or port 587 using the encryption settings in the table above, it will probably be necessary to contact WDY Enterprises for paid technical assistance. Also please be aware that the "test settings" button behavior may not follow your advanced settings in some versions of Outlook: the only good test is to complete the configuration and to actually send a message.


7. Finishing up.

You shouldn't require any other settings to get your e-mail working at this point. Click on "OK", then "Next", and then "Finish" to complete the configuration of your e-mail.