How do I change my password?

You can change your password from the accounts preferences page, https://wdyllc.com/preferences/.

What is my e-mail address? Does my GCFN.ORG e-mail address also receive e-mail at any other addresses?

For subscribers of our end-user e-mail (users who do not have their own domain(s)), your e-mail address is in the format USER@gcfn.org (where USER represents your account name). End-user solutions should be expected to work reliably only for that account formats.

E-mail addresses in the format USER@wdyllc.com will not get to your account. Addresses in that domain are used by WDY Enterprises, LLC.

Why do you charge for technical support?

The business model for our end-user services are based on "no frills." We don't have a sufficient margin built into our pricing to cover giving technical support away. Most people don't need significant technical support after setup anyway, so why should you pay for a capability you probably won't use after the first year, when you only need it once in the beginning? Using a "pay as you go" model for support means that individuals who need or use more technical support pay for it, and individuals who don't need or use technical support don't. It seems more fair to do things like that.

Why can't I send and/or receive e-mail?

This is almost always caused by a mis-step when you configured your e-mail program. The short answer is that, in order to send e-mail, you must (1) use an appropriate alternative port, (2) you must use encryption for your SMTP transaction, and (3) you must provide correct authentication credentials to the server.

At the present time, we continue to support unencrypted email protocols, but strongly encourage the use of other methods on modern computing platforms. Too many problems have cropped up in older platforms, which are no longer solvable except by replacement. Our recommended e-mail platform is a modern version of Thunderbird.

Should I include sales tax with my service agreement?

It is our understanding that Internet services to businesses are taxable, and as a result, we include sales tax on all such service agreements. Work with us on this -- if you're a business, we can look up the appropriate tax rate (7.5% in Franklin County, OH) by your zipcode or the county in which you do business.

Can you make a charitable donation to or volunteer with WDY Enterprises?

As much as it sounds like we're a non-profit, WDY Enterprises is a for-profit Ohio Limited Liability Company. Any donations you wish to make aren't deductable.

We don't really have a plan for managing volunteer efforts, but if you've got a specific idea, contact us and we can look into it.